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Name: Claire Peacock
Email: claire@20penceproductions.co.uk
What information do we collect?
We may collect and process the following types of personal information:
Name
Email address
Postal address (if we’re sending something to you)
Details about orders, preferences, or messages you send us
How do we collect your information?
Most of the information we process is provided directly by you, such as when you:
Send us an email
Ask about products or cards
Request updates or join a mailing list
Place an order through an external shop (e.g. eBay, Etsy, or other platforms)
We do not currently take orders directly through this site, but if that changes, this policy will be updated.
We also use Google Analytics to better understand how visitors use this site.
You can read Google’s privacy policy here: https://policies.google.com/technologies/cookies
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting claire@20penceproductions.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
How we use your information
We use the information you provide to:
Respond to your messages or questions
Fulfil orders (if you place one through an external site)
Keep you updated on what the bears are up to, if you’ve asked to be
Improve our website by understanding what visitors like most
We don’t share your personal data with anyone else unless required to by law.
Cookies
This website may use cookies for analytics and performance.
We use Google Analytics to track general visitor trends (like what pages are most popular). You can learn more about cookies here: https://policies.google.com/technologies/cookies
Data Storage and Security
We keep your personal data safe in a secure cloud-based folder, accessible only via password-protected and antivirus-protected devices.
If you’ve emailed us or asked about an order, your information may be stored for up to one year. If you’ve made a purchase, we may keep order details longer for record-keeping or support purposes.
You can ask us to delete your data at any time by emailing: claire@20penceproductions.co.uk
Mailing List
If you subscribe to updates from “The Guys,” we’ll collect your name and email for that purpose only.
We may use a secure third-party service (such as MailerLite) to manage subscriptions. You can unsubscribe at any time via the link in the email or by contacting us directly.
Your Rights
Under the UK GDPR, you have the right to:
Access your data
Correct inaccurate or incomplete data
Ask for your data to be deleted
Object to or restrict how we process your data
Transfer your data elsewhere
We’ll respond within one month to any request. Contact: claire@20penceproductions.co.uk
Concerns or Complaints?
If you’re ever worried about how your data is being used, you can contact us anytime at the above email.
Or, you can reach out to the ICO (Information Commissioner’s Office):
Website: www.ico.org.uk
Phone: 0303 123 1113
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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